Q1. Can I wash my Earth Cycle Boba Tumbler in a dishwasher?
Ecozen boba tumbler and their accessories have a maximum heat resistance of 90°C, but we do not recommend cleaning them in a dishwasher or dryer.
Some dishwasher models have strong water pressure and high water temperatures during cleaning, which may cause the cup and its accessories to crack or become damaged. The temperature and UV disinfection function of dryers can also lead to damage, deformation, and reduced lifespan of the cup.
In general, we recommend hand washing the earth cycle boba tumbler and allowing it to air dry naturally after each use.
Q2. Is it safe to dry my Earth Cycle Boba Tumbler using a dish dryer?
No, please avoid doing so as the temperature cannot exceed 90°C.
Q3. Why is my straw lid leaking?
In case of water leakage from the straw cap, please check whether it is due to improper installation or over-tightening of the lid sealing ring on the straw cap.
It is recommended that you remove and reinstall the lid sealing ring on the straw cap with the wide side facing down. The lid only needs to be partially tightened to achieve a 100% leak-proof seal.
⚠️ Do not over-tighten the straw cap as this may cause water leakage or even break the straw cap due to excessive pressure on the lid sealing ring.⚠️
Q4. Why is my bottle lid leaking?
If you experience water leakage from the lid, please check whether it is caused by improper installation of the lid sealing ring or the increase in internal pressure caused by warm and hot drinks.
The following are the installation instructions for the Silicone Gasket (2022):
① Please make sure that the groove of the sealing ring is placed inside the lid, if not, please remove it and install it with the groove facing inward.
② Please make sure that the ring is evenly placed inside the lid. You can do this by gently sliding an utensil over the ring.
③ Please check thoroughly to make sure there are no gaps and that the ring is not twisted.
④ Avoid tightening the lid too much as it may deform the sealing ring over time.
⑤ When locking the lid, please pay attention to whether one side of the lid is tilted. If so, please remove the lid and make sure there is no tilt before locking it again. (⚠️The lid only needs to be partially tightened to achieve a 100% leak-proof seal)
In addition, it is recommended not to use the cup lid or straw lid when using hot drinks, as this may result in a shorter lifespan for the product due to increased pressure. It is crucial to prevent the risk of burns caused by hot drinks spilling due to internal pressure.
Q5. Is it safe to fill the Earth Cycle Boba Tumbler with juice?
The second generation Ecozen material is more resistant to fogging than regular plastic, making it safe to use with acidic and juice-based drinks.
However, please refrain from the following actions to prevent fogging under certain conditions:
① Do not squeeze the peel of citrus fruit drinks, as fruit peels contain natural essential oils that can leave oil residue behind.
② Do not use cleaning agents that contain alcohol, peel essential oils, or have higher pH values.
Avoiding the above actions is crucial to prevent brittleness and prolong the cup's lifespan.
Q6. How do I tighten the cup sleeve?
To make the cup sleeve fit the cup body more tightly, try squeezing out the air around the bottom and rotating the bottle slightly when using the sleeve.
The cup sleeve is designed to be easily installed and removed. Therefore, as long as the sleeve does not fall off on its own, a slight gap between the sleep and the cup after installation is normal.
Q7. Is the Earth Cycle Boba Tumbler
heat-resistant and insulated?
Both the bottle and cup lid can withstand temperatures of 0-90°C, while the coarse and small straws can withstand temperatures of 0-85°C. Please note that the Earth Cycle Boba Tumbler sold do not have thermal insulation.
To ensure the product's longevity, it is not recommended to use the Earth Cycle Boba Tumbler for extended periods of time to consume hot beverages. The pressure inside the cup caused by warm and hot drinks may shorten its service life. If necessary, it is recommended to remove the lid when drinking beverages above 60°C to prevent the risk of burns due to spillage from internal pressure.
Q8. Are all the Earth Cycle Boba Tumbler
accessories compatible?
To ensure compatibility with all sizes and generations of Earth Cycle Boba Tumbler, cup lids and lid sealing rings are interchangeable. However, please note that the straw and cup sleeve cannot be used interchangeably due to the varying lengths between different generations.
Q9. Is it okay to use the Earth Cycle
Boba Tumbler without the straw?
Generally speaking, it is totally acceptable, yet we recommend using the straw as it is more convenient and hygienic."
Q10. Is it possible to use a cup strap if I'm already using a cup holder?
The design of the cup strap is meant to fit the cup body perfectly, so there is no space available for the use of a cup sleeve. If you need to use a cup sleeve, we recommend purchasing a carry bag that can better accommodate your needs.
Q11. What comes with the purchase of an Earth Cycle Boba Tumbler?
The Earth Cycle Boba Tumbler set includes not only the cup lid (which consists of the straw lid and leak-proof ring) and cup body, but also coarse and small straws as well as cleaning brushes. Therefore, there's no need for additional straw purchases.
Q12. What is the material of the bottle of an Earth Cycle Boba Tumbler?
The Earth Cycle Boba Tumbler is crafted using Ecozen material, which makes it highly resistant to essential oils, anti-fogging, and more durable than regular plastic. It boasts a highly transparent body and is more resilient to impact than standard plastic materials.
